This may be because you don’t currently have enough of a credit history to populate a full credit file. If you’ve never taken out a loan, credit card, phone contract or car finance before, you might not have sufficient credit history. If you need to build your credit profile, you could take out an affordable form of credit and manage it responsibly. Here are some of your options:

  • Take out a contract with a mobile phone company;
  • Open a current account;
  • Take out a credit card designed to help build your credit rating;
  • Register on the electoral roll

Please also make sure that you have entered all your details correctly. If your details are correct then it might be that they do not match the records Callcredit hold. This is often the case if you have moved house or changed your name recently for example. To fix this you should update all your financial account providers with your most up to date information.